FFocal didn't join my meeting

Answer

If Focal didn't join your meeting, the most common cause is that the meeting didn't match your auto-join settings or was missing a video conferencing link.

Common causes

1. Meeting didn't match your auto-join rule

Your auto-join setting may not include this meeting type.

Fix: Go to Settings > Joining meetings and check which auto-join rule is selected. If set to "Only if I manually add," toggle each meeting individually from the Today page.

2. No video conferencing link in the calendar event

Focal needs a Zoom, Teams, or Google Meet link in the calendar event.

Fix: Edit the calendar event and add a video conferencing link.

3. Calendar not connected

Focal can only see meetings from a connected calendar.

Fix: Go to Settings > Integrations and verify your calendar is connected.

4. Meeting was internal-only

If you use "There's an external guest," meetings with only internal participants won't trigger auto-join.

Fix: Switch to a different auto-join rule or manually toggle the meeting from the Today page.

Still not working?

Contact Focal support at support@meetwithfocal.com with your account email and the meeting details.